Customer Service Policy

    Our customer service team is dedicated to solving your questions and issues related to orders, shipping, products, returns and refunds.

   We aim to reply to all customer emails and messages within 24 business hours. To speed up processing, please provide your order number and detailed description when submitting inquiries.

    We offer support for order status checks, delivery delay troubleshooting, product consultation, return application guidance and refund progress inquiries. Item exchange requests are not directly supported; unwanted goods shall follow our official refund and return rules.

   If you receive damaged, missing or incorrect items, please contact us with relevant photos within a reasonable time frame, and we will work out a proper solution for you.

   We reserve the right to adjust service rules without individual notification. Continued shopping on our website indicates your acceptance of the latest customer service terms.